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Verint Monet

Verint Monet

Overview

What is Verint Monet?

Verint Monet workforce management software is a unified cloud contact center optimization solution that includes workforce management, quality management, performance management and analytics. With it, contact centers & help desks can optimize all aspects of their workforce with one solution,…

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Recent Reviews

[Verint Monet:] My New Secretary!

9 out of 10
November 24, 2021
Verint [Monet] has been very helpful with my daily activities. This is my calendar and dictates what I should work and focus on for the …
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User-Friendly Tool!

9 out of 10
November 10, 2021
Incentivized
This helps me manage my schedule on a daily basis. It helps me organize my team off queues as well as their meetings, vacations leaves, …
Continue reading
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Pricing

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What is Verint Monet?

Verint Monet workforce management software is a unified cloud contact center optimization solution that includes workforce management, quality management, performance management and analytics. With it, contact centers & help desks can optimize all aspects of their workforce with one solution,…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Verint Monet?

Verint® Workforce Management Professional™ (formerly Monet Workforce Engagement™) for contact centers incorporates forecasting, scheduling and other functions into a coordinated effort to optimize workforce resources.

Verint WFM Professional is used to:


  • Maximize revenue and satisfaction
  • Increase service levels
  • Achieve better cost management
  • Optimize the utilization of resources

Verint WFM Professional integrates with Salesforce, Zendesk, and Amazon Connect.

Verint Monet Competitors

Verint Monet Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(13)

Attribute Ratings

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
June 12, 2022

Learn as You Grow

Samantha Thompson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We utilize Verint Monet within our organization for forecasting and staffing purposes. Verint Monet allows us to have accurate and reliable forecasting data within a centralized, cloud-based program. It allows for larger time savings than Excel-based forecasting which results in larger cost savings. Verint Monet also allows for a much broader view of scheduling initiatives, cohesiveness and real-time visibility to work and tasks ahead.
  • Forecasting
  • Accesiblity
  • Functionality
  • Listen to Customers
  • Continued Improvement with Salesforce Connections
  • Easier ways to manage exceptions, particularly recurring ones
  • Ability to add notes to forecasts to be seen in the future
Verint Monet has been a great tool for someone, like myself, who has had little to no WFM experience the opportunity to learn and grow along with learning and utilizing the tool. One of the biggest contributors to this success, I feel, is the Verint Monet support team. Our contact center has been able to build a rapport with them and they have a clear understanding of our needs.
  • RTA
  • Adjustable Forecasting Tools
  • Centralized
  • Increased Training Hours
  • Increased Schedule Adherence
  • Clearer View on Staffing Needs
  • Have to manually adjust breaks/ lunches for static state (what our needs call for)
I have had the opportunity to see many of the other Verint Monet products at Engage but our Contact Center does not use them or have a need to at this time.
150
Leadership, supervisors, contact center agents
3
All levels of WFM knowledge, some with numerous years of experience and others entry level.
  • Scheduling
  • Forecasting
  • RTA
  • Schedule Adherence
  • Voluntary Time Off
  • Expanding to other Contact Centers
  • Payroll
I feel strongly the product has enabled us to grow and have successes that would have otherwise been hard to do prior to using Verint Monet.
Score 9 out of 10
Vetted Review
Verified User
Verint [Monet] has been very helpful with my daily activities. This is my calendar and dictates what I should work and focus on for the day. It has been very helpful for me to manage my schedule. Aside from that, this has been very helpful in giving me real-time adherence [to] my agents.
  • Scheduling daily activities
  • Agent reports
  • Real-time adherence monitoring
  • Simplification of reports [could be improved].
  • [It would be nice to have] one place where all reports can be generated.
  • Visuals can still be improved.
Very well suited to my daily tasks and process. First, it helps me a lot in terms of managing my schedule. Second, it helps me closely monitor my agents through real-time adherence. Reporting is really good as well to help give [me] more insight into the company's performance. Really good so far!
  • Real-time adherence
  • Schedule management
  • Reporting
  • Positive in a way [because] we can manage our daily staffing.
  • [It helps] planning [the] schedule ahead of time.
  • [It would be] best if we [could] customize the interface based on [the] company's aesthetic.
Verint Monet is user-friendly and so easy to understand even for first-time users. It can be fully maximized not just by admin, but also by agents. Reporting and analytics have been made simple and easy to create an analysis with. It's not complicated to use Verint Monet at all! So far, it exceeds our expectations.
November 10, 2021

User-Friendly Tool!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
This helps me manage my schedule on a daily basis. It helps me organize my team off queues as well as their meetings, vacations leaves, and absences. This gives me an overview of the staffing which is very helpful in our company. Compared to other tools, so far I'd say this is the best as of yet.
  • Organize my team's schedule.
  • Providing me an overview of our staffing daily.
  • Real-time managing of our queue.
  • User-friendly.
  • Should better show chart for better analysis.
  • Filter is resetting every time I open the tool.
  • Some reports can be included or combined in one place.
For scheduling and staffing purposes. Plotting advance leaves is giving us an overview of our staffing. It's suitable for real-time management as well as it's auto-updating every time our agents change their status. A better view of each and every agent's adherence. I love how it's helping me with my daily scheduling.
  • The reporting analysis.
  • The accurate timestamp of every status.
  • Work history of every user.
  • All positive so far.
  • With the data we're getting from here, better analysis are being generated.
  • Manage employees' behavior through real-time adherence.
So far, we're getting positive feedback from our team after using Verint Monet. It's very user-friendly and easy to navigate. All information is very straightforward. I liked the notification part every time that there's someone who is out of adherence as it's helping us to correct and coach any behavioral concern.
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